Contact
Start with the right channel.
Specialist teams at ORBITRA ONE™ handle institutional, developer, validator, issuer, press and security matters through dedicated forms. For anything else, write to us here.
Routing
Choose the channel that fits.
Dedicated channels reach the specialists directly and ask only for what that team needs, so your request does not wait to be re-routed.
- Institutional inquiriesFunds, brokers, market makers and treasuries: execution, custody, risk and reporting.
- Asset issuersTokenization of funds, credit, property, invoices and other real-world assets.
- DevelopersNexusSDK access, NexusWASM contracts, the EVM Capsule migration path and documentation questions.
- Validators and node operatorsQSE validator participation, node operations, key custody and operator tooling.
- Press and mediaInterviews, briefings, fact checks and brand-asset requests.
- Security reportsPrivate reporting of vulnerabilities. Please never post security issues publicly.
- Platform accessRequest access to Orbitra Prime, granted by eligibility and jurisdiction.
Protect yourself
Never send passwords, private keys or identity documents.
No form or address on this website needs them, and no one from ORBITRA ONE™ will ask for them. Identity verification, where required, happens inside the product through VaultID. Messages that ask otherwise are not from us — report them to the security team.
General contact
Send us a message.
For feedback, general questions about ORBITRA ONE™ and anything that does not fit a specialist channel.
- 01Your message is routed to the team best placed to answer.
- 02We reply to the email address you provide.
- 03Requests for a specialist team may be redirected to its channel.
- 04Do not include passwords, private keys or identity documents.
Direct addresses.
Use these addresses when no form suits your request.
- Support
- hello@orbitraone.com
- Security reports
- hello@orbitraone.com
- Legal
- hello@orbitraone.com
- Data protection
- hello@orbitraone.com
Corporate details and the full set of legal documents are listed in the legal index.
Questions
Before you write.
Many questions already have a dedicated answer or channel.
How do I get access to Orbitra Prime?
Submit a Request Access form. Access is granted according to eligibility and jurisdiction.
I represent an institution. Which channel should I use?
Use the institutional inquiry. It reaches the team that handles execution, custody, risk and reporting questions.
Where can I check whether a service is available?
The status page reports the website, access intake, and network and trading services.
Can I email a security issue instead of using the form?
Yes. Write to hello@orbitraone.com, or use the secure report form. Keep the details private until disclosure has been agreed.
How do I make a complaint?
Follow the complaints process. It explains how your complaint is recorded and handled, and how to escalate it if you are not satisfied with the outcome.
How do I exercise my data-protection rights?
Write to hello@orbitraone.com. The privacy policy explains the rights you have and how requests are handled.
Someone contacted me claiming to be from ORBITRA ONE™. What should I do?
Do not share credentials, keys or documents. Report the contact to the security team with any details you have.